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General Terms and Conditions of Use and Sale
The suelondon.com website is operated by the Sue London, Inc. The use of the suelondon.com website and the purchase of any products offered on suelondon.com website are subject to the present terms and conditions ( "Terms and Conditions"). The use of the suelondon.com website constitutes your agreement to comply with, and be bound by, these Terms and Conditions and your consent to the Privacy Policy (noted below, herein)for the suelondon.com website; see "Data Security." Sue London , Inc. may update Terms and Conditions of Use and Privacy Policy at anytime.   By continuing to use the suelondon.com website following any such change, you agree to comply with and be bound by the Terms and Conditions and consent to the Privacy Policy, as modified.

The suelondon.com website is not indented for or to minor children.

The purchase of any products offered on the suelondon.com website is subject to the Terms and Conditions of use and sale. For each order on suelondon.com website, your acceptance of the current Terms and Conditions of use and sale be requested.

Orders may only be placed on the suelondon.com website by individual consumers and corporations purchasing goods other than for resale. Any resale and/or distribution of Sue London products purchased on suelondon.com website is strictly prohibited.

Governance and Jurisdiction of Terms
These Terms and Conditions of Use and Sale shall be governed by and construed in accordance with any and all applicable law, domestic and/or foreign, without regard to principles of conflicts of laws.  Sue London, Inc. shall be entitled to seek and obtain injunctive or other equitable relief to protect its rights hereunder.

Availability
All our products are subject to availability. Notations referencing availability of the products are given on the selection page, during ordering. Errors or amendments could exist, especially in case of simultaneous orders of the same product by several customers. In case of unavailability of a product after ordering, you will be informed as soon as possible via email or telephone. You will have the option to both cancel your order and have the relative purchase amount refunded to the credit card used at the time of purchase. In addition, you will be given the opportunity to either select another colour, have your name added to a wait list for the relative colour or apply the relative purchase amount towards a different Sue London product (In this case you choose to apply the credit towards another product, you will be responsible for the difference in cost (including any applicable tax and/or shipping) if the newly selected product is higher in value.

In the case you choose to be refunded for the relative purchase amount: If a refund cannot be applied due to credit card expiration or other unforeseen circumstance, Sue London will contact you via email or telephone.

Payment for an order through the suelondon.com website is processed immediately. Shipping ordered products may take up to 48 hours from the time of purchase. In the case the above noted referencing unavailability holds true, you will be contacted via email or telephone.

Sue London, Inc is not liable in case of stock outage or unavailability of products.

Sue London, Inc reserves the right to change at any time and without any previous notice the items proposed on the sue london website.

Shipping and Delivery
Goods will be shipped to the delivery address(es) specified during the ordering procedure. Sue London cannot deliver to Post Office boxes or APO/FPO addresses.

Sue London ships via Fed Ex ground (default "domestic service" highlighted on the shipping option on the shipping preference page of suelondon.com) to all US locations “NO SIGNATURE REQUIRED.”   Requests for other methods of shipping may be directed to Sue London, Inc. through either, principal@suelondon.com and/or US telephone number (212) 477-1311.

International orders may be shipped via USPS, UPS, Fed Ex or DHL and may be subject to additional local destination duties and taxes.

Returns and Exchanges
You are entitled to return any product ordered via the suelondon.com website within fifteen (15) calendar days following the date of delivery, subject to the following terms and conditions:

Your satisfaction is our top priority. We aim to have each and every transaction result in a pleasant and easy shopping experience. We will be happy to make an exchange or refund your money for any items with which you are not completely satisfied  (in original packaging).

We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Ship prepaid with the package securely wrapped. Please note that shipping and handling on returned merchandise is non-refundable, unless we made an error and shipped you the wrong item.

For refunds; returns must be sent in their original condition and packaging to the following address: Sue London, 22 Prince Street, No. 422, New York, NY 10012. For items received as a gift obtained from the suelondon.com website, you are only entitled to a merchandise exchange. In either case (exchange or refund), the shipping costs incurred in returning any replacement goods to you will be refunded if you were justified in returning the goods because they were not as ordered (e.g., product reference error, damaged goods, etc.).

Sue London , Inc. has sole discretion in determining whether the products are in original condition when returned to suelondon.com website and/or Sue London, Inc.

Sue London , Inc. will not be responsible or liable if any item you wish to return to the suelondon.com website is lost, misdirected or delivered late.

Purchasing
You are required to pay for any order placed on the suelondon.com website immediately on confirmation of your order. We only accept payment by charge card or credit card. The data registered by the suelondon.com website establish the proof of the whole transactions operated between Sue London , Inc and its customers. In case of dispute between Sue London , Inc and one of its customers about a transaction made on the suelondon.com website, the data registered by Sue London, Inc. are considered as an irrefutable proof of the content transaction.

Towards the end of the ordering process you will be prompted to click a virtual “finalize purchase” or “proceed” or “confirm purchase” button.  In confirming your order you are authorizing Sue London, Inc. to accept payment for the relative selection ordered. You are required to pay for any order placed on the suelondon.com website immediately on confirmation of your order. We only accept payment by charge card or credit card. The data registered by the suelondon.com website establish the proof of the whole transactions operated between Sue London , Inc and its customers. In case of dispute between Sue London , Inc and one of its customers about a transaction made on the suelondon.com website, the data registered by Sue London, Inc. are considered as an irrefutable proof of the content transaction.

The suelondon.com website may be used to place an order for a selection of Sue London products from Sue London, Inc. You should check that all information accurately reflects your selection before confirming your order. Upon confirmation, your order will be submitted for processing. WHILE EVERY EFFORT IS TAKEN TO TRY TO ENSURE THAT THE COLOURING, DESIGN AND STYLE OF THE SUE LONDON PRODUCTS IN THE PHOTOGRAPHS DISPLAYED ON THE SUELONDON.COM WEBSITE ARE REPRESENTATIVE OF THE ORIGINAL PRODUCTS, VARIATIONS MAY OCCUR DUE TO TECHNICAL RESTRICTIONS OF COLOUR REPRODUCTION ON OR THROUGH YOUR COMPUTER EQUIPMENT. Sue London, Inc. shall not be held liable for any error or inaccuracy in the photographs of Sue London products displayed on the suelondon.com website. If you have any questions about the products, you may contact Sue London, Inc. through either; principal@suelondon.com and/or by calling US telephone number (212) 477-1311.

Sue London , Inc. reserves the right to modify the prices of products offered on the suelondon.com website at any time without prior notice to you. You will be charged the prices displayed on the suelondon.com website at the time your order was confirmed provided the goods ordered were available at this time. All orders are payable in USD$. We accept the following charge cards and credit cards: Master Card®, Visa®, American Express® and Discover®.  Your order will only be confirmed once we have verified your payment method and received authorization to process your payment. The prices of Sue London products are indicated in USD$, excluding taxes and shipping costs (see "Shipping and Delivery").

Sue London, Inc., reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if Sue London, Inc. has reasonable cause to suspect that such customer has violated these Terms and Conditions, or is engaged in any fraudulent activity or for any other legitimate cause.

Payment for an order through the suelondon.com website is processed immediately. Shipping ordered products may take up to 48 hours from the time of purchase. In the case the above noted referencing unavailability holds true, you will be contacted via email or telephone.

Data Security
The suelondon.com Privacy Policy - noted below - governs the use of any personal information that you agreed to provide to Sue London , Inc. on this website. Sue London, Inc may modify or amend the Privacy Policy at anytime as provided in the Privacy Policy.

The suelondon.com website is not intended for or to minor children.

Limitation of Liability
Sue London, Inc. should not be liable to you or any third party for any indirect, incidental special or consequential damages, including, without limitation, loss of profits or other intangible losses, arising out of or in connection with your use or inability to use the suelondon.com website, even if Sue London, Inc. has been advised of the possibility of such damages.

Disclaimer of Warranty
Sue London, Inc. does not guarantee or represent that:
- the suelondon.com website is free from viruses, worms, trojan horses or other destructive material;
- the information contained on the suelondon.com website is accurate, complete or up to date.

The suelondon.com website may contain technical inaccuracies or other defects.  Sue London, Inc does not guarantee that any such defects will be corrected. The suelondon.com website and its contents are provided on an "as is" and "as available" basis.

Sue London, Inc expressly disclaim all warranties of any kind, whether express or implied, including without limitation, the implied warranties of compliance appropriation of suelondon.com website or of its contents intended to an usual use or a specific use, of its quality or lack of infringement to ordinary statement from them.

Ownership & Title
The ordered products remain the property of Sue London , Inc until the whole cashing of the price by Sue London , Inc. In case of a payment incident, you undertake to return the received products to Sue London , Inc upon first request.

In the case of return; for any reason, you assume the risks (in particular the loss, stealing or damage) relating to the delivered products and this at the effective date of the delivery.

Only in the case that you have been shipped a damaged or have been shipped a different product than the one ordered will Sue London accept responsibility limited to return shipping cost. You assume responsibility in assuring the product is returned to Sue London, Inc; either, according to the instructions supplied or agreed upon by Sue London, Inc.

Intellectual Property
All material on the suelondon.com website (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks...) are the exclusive property of Sue London, Inc. You may not reproduce, by any means or process (except as expressly provided herein), totally or in part, distribute, transmit in any manner, create derivative works based on, modify or sell any such material contained on the suelondon.com website.

Press (magazines and other publications) article copy / layout and all images related to such articles are the property of respective publishers. Usage of such articles and/or layouts within the suelondon.com website is for the sole purpose of highlighting Sue London product placement and or usage within such articles and or layouts. Sue London, Inc. will reference the name and title page (including title of publication) of the magazine or publication which holds a relative article within the specific page of the suelondon.com website that holds the reference.

Privacy Policy

The suelondon.com website is operated by Sue London Incorporated. Sue London Incorporated will be referred to as Sue London throughout this segment of this document. 


If you decide to use the suelondon.com website, or by agreeing to the suelondon.com Terms and Conditions, you consent to the collection, the use and the disclosure of your information collected through the use of this website. If you do not agree with the terms, please exit the suelondon.com website now and do not purchase any of the Sue London products offered for sale on and/or through the website.

Sue London  has implemented security measures to protect the personal information you provide against unauthorized access and unauthorized use.

Transactions conducted on the suelondon.com website are protected by an SSL encrypting system. Kindly take note that no data transmission over the Internet is 100% secure and any information disclosed online can potentially be collected and used by persons other than the intended recipient.

You may use the suelondon.com website without providing any personal information to Sue London.  You will however, need to provide certain information, such as your name, address, telephone number and e-mail address, certain financial information (limited to what has been deemed as necessary to process any order you place on and/or through the suelondon.com website) if you choose to purchase products on and/or through the suelondon.com website. 

Any information you provide on the suelondon.com website, supplied towards processing your order in the process of purchasing products on and/or through the suelondon.com website, will be processed through a gateway or credit card processing agency – other than suelondon.com or Sue London.  In order to verify your information, authenticate payments and process orders, Sue London  may disclose certain financial and other information you provide to Sue London to third parties that provide credit reporting, payment or order fulfillment services.

Please be aware that Sue London does not control the policies or practices of third parties to which Sue London discloses information about users of the suelondon.com website and that any use or disclosure of such information by third parties is not governed by this policy.

Sue London  may disclose your information to comply with applicable law, a subpoena or other legal process. Sue London  may disclose such information as is necessary to identify, contact or bring legal action against a person or entity who may be violating the suelondon.com Terms and Conditions, or who may be causing injury to, or interfering with, other users of the suelondon.com website.

Sue London  reserves the right to use cookies and similar devices on the suelondon.com website to collect non-personal information such as IP address, Browser type of other such information.

Most browsers accept cookies by default as it aids in the free movement and navigation around the suelondon.com website.


The "Sue London" trademark, and all other Sue London related marks and logos, whether or not registered, displayed on the suelondon.com website, as well as the domain name "suelondon.com," are and will remain the exclusive property of Sue London, Inc. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose without prior, express agreement of Sue London, Inc. is prohibited.


You may not remove any copyright, trademark or other proprietary notice contained on the suelondon.com website or any content contained therein.


Sue London is a registered Trademark of Sue London, Inc. Sue Londonuit is a registered Trademark of Sue London, Inc. The London Slipper is a registered Trademark of Sue London, Inc.